Open Position

Product Listing Specialist

The Product Listing Specialist is responsible for customer satisfaction and value creation within the company’s product listing products. With a focus on the customer, this role facilitates communication throughout the product lifecycle, from prospect to renewal, with the goal of optimizing value for customers.

Essential functions:

Coordination of product files and quality assurance:

  • Track product listing contracts and proactively request product files from customers
  • Deliver customer product files to the product listing team with any necessary instructions and context
  • Upon completion of product listing projects, validate the appearance, removal, or update of products on the site against the contract requirements and other customer-communicated needs. This includes product naming, categorization, calls-to-action, sponsored product rates, specifications, tracking tags, etc.
  • Communicate completion of listing updates to customers, and establish a process for communicating during the course of the contract
  • Monitor revenue impact of queued product files and coordinate with the product listing team to prioritize the queue as needed

Customer Support

  • Monitor product listing campaigns on an established schedule, checking the ongoing accuracy of site appearance and performance of campaigns; proactively communicate with customers about the status and any potential optimization
  • Answer customer questions about product file format and content
  • Coordinate with internal resources to answer customer questions about product categorization, ranking, appearance, etc.
  • Answer questions, in coordination with internal resources, on product listing performance
  • Arrange calls with customers and internal teams to review the product listing process, product categorization, or to answer any related questions

Requirements:

  • Bachelor’s degree in a life science field
  • 2+ years experience working with life science research products
  • 2+ years experience in a customer service or technical support role
  • Excellent verbal and written communication skills; comfortable participating in phone and video meetings with internal and external customers
  • Expertise with MS Excel and ability to learn new software systems easily
  • Exceptional time management skills and a track record of success prioritizing tasks to meet deadlines

DISCLAIMERS

This job posting outlines the general nature and key features of this position and is not a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. A detailed job description is available, but management retains the right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

CompareNetworks is an Equal Opportunity Employer